The directors, management and staff of Shinhan Vietnam Bank are concerned about and respect the privacy of its customers' personal information. We understand that our customers furnish sensitive information to the bank in the course of daily business, and the bank is committed to treating such information responsibly. We know that our customers expect privacy and security for their personal financial affairs.That is why we have made it our priority to keep the information you provide us safe and confidential by adopting specific practices for collection, use, retention and security of your non-public personal information. Shinhan Vietnam Bank does not now, nor does intend to in the future, to disclose any personal financial information to any external organization unless:

• We have your consent or have previously informed you.
• We are required from time to time to disclose your personal information to Governmental or judicial bodies or agencies or our regulators as permitted by law, but we will only do so under proper authority.
• We may pass your personal information to other Shinhan Group companies or agents, as permitted by law.

We may collect nonpublic personal information about you from:

• Information we receive from you on application or other forms (such as name, contact information, etc).
• Information we obtain from your transactions and account experience with us (such as checks, credit cards, ATM, electronic transfers and other transactions, etc).
• Information we receive from consumer reporting agencies.
• Information from other outside sources to verify the information you provided (such as your employment, credit or banking relationships, or property insurance coverage, etc.).
• Occasionally we may collect personal information from visitors to this site and those individuals that participate in a contest or promotion (online or over the telephone, or at one of our branches). Such information is only collected from individuals who voluntarily provide us with their personal information. We may use this information to advise them of products, services and other marketing materials, which we think, may be of interest to them. We may also invite visitors to this site to participate in market research and surveys and other similar activities.

Shinhan Vietnam Bank requests, collects and retains personal information about you with the purposes to:

• Help us to service your account and personally process your transaction
• Help to identify you and better protect your personal and financial information.
• Better understand your financial needs so we can provide you with more meaningful financial products and services and
• Comply with laws and regulations that govern us.

Our employees are educated on the importance of maintaining the confidentiality of customer information as outlined in the Banks' code of business Ethics. We restrict access to non-public information only to those employees and service providers who need to know the information so they can provide the services you request.In addition, we maintain physical electronic and procedural safeguards that comply with the State Bank of Vietnam’s standards to guard your non-public personal information. All practical steps will be taken to ensure that personal data will not be kept longer than necessary and that the Bank will comply with all statutory and regulatory requirements concerning the retention of personally identifiable information. Shinhan Vietnam Bank regularly reviews developments in security and encryption technologies.Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Accordingly, although Shinhan Vietnam Bank strives to protect such information, Shinhan Vietnam Bank cannot ensure or warrant the security of any information you transmit to us or from our online products or services and you do so at your own risk.Once we receive your transmission, we take reasonable steps to preserve the security of the information in our own systems.Should you close your account(s) with us or if you become an inactive customer, we will adhere to the privacy policies and practices described in this notice.

Both you and Shinhan Vietnam Bank play an important role in protecting against online fraud.We endeavor to put in place high standards of security to protect your interests.For security reasons, you should ensure that your bank account details remain private at all times and that you are the only person who knows this information. Do not knowingly or accidentally share, provide or facilitate unauthorized use of your details by others.When choosing your unique User ID and Password, avoid using identifiable information such as all or part of your name, address, telephone number or birthday, etc.

The materials on this site are protected by copyright and no part of such materials may be modified, reproduced, stored in a retrieval system, transmitted (in any form or by any means), distributed and used in any other way for commercial or public purposes without the Bank's prior written consent are prohibited.

You acknowledge and accept that your use of the Shinhan Vietnam Bank e-banking website indicates your acceptance of the Shinhan Vietnam Bank website Terms and Conditions, and the Security and Privacy Statement This is our current Security and Privacy Statement.Shinhan Vietnam Bank may at any time make changes to it.The renewal version will be published on our website.If you have any questions, please contact our nearest branch for assistance. We look forward to providing you with the best quality of service that you have come to expect of us over the years.